If you cancel your reservation outside the 14 day window prior to your tour date, your payment will be refunded to you. If you need to change your reservation date or time, you may do so one time at no charge. No refunds will be given with less than a 14 day notice from your departure time. Your tour reservation is transferable, therefore you can give it away or sell it if you choose.

We do not issue refunds for inclement weather. If we cancel your tour due to inclement weather or other unforeseeable conditions, we will reschedule your tour for another time or you can opt for Gift Card tickets. Your saved tickets or gift certificates never expire, are transferable and can be sold if you choose.

If you are late, you will not receive a refund or be able to join your tour, make sure you arrive 30 min prior for check-in. If you arrive for your tour, and decide not to zip due to fear, we will give you a rain check. This rain check will be good for you only, for use one time, within the current season.

Unfortunately, Gift Cards are non-refundable.