14 DAY CANCELLATION POLICY
If you cancel your reservation outside the 14 day window prior to your tour date, your payment will be refunded to you, and if you need to change your reservation date or time, you may do so one time at no charge. No refunds will be given with less than a 14 day notice from your departure time. Your tour reservation is transferable, therefore you can give it away or sell it if you choose.
NO REFUNDS FOR INCLEMENT WEATHER
We do not issue refunds for inclement weather. In the case of tour cancellations due to inclement weather or other unforeseeable conditions, we will reschedule your tour for another time, or you can opt for Gift Card tickets. Your saved tickets or gift certificates never expire, are transferable, and can be gifted or sold if you choose.
If you are late, you will not receive a refund or be able to join your tour, so please make sure you arrive 30 minutes prior for check-in. However, if you arrive on time for your tour and decide not to zip due to fear, we will give you a rain check. This rain check will be good for you only, for one time use, and during the current season.
The cabin has a 14 day cancellation policy. You must give us a 14 day notice if you are canceling your cabin reservation. If you cancel your reservation outside the 14 day window prior to your cabin booking, your deposit will be refunded to you. No refunds will be given with less than a 14 day notice from your reservation date.
Gift Cards are non refundable.