14 DAY CANCELLATION POLICY

If you cancel your reservation outside the 14 day window prior to your tour date, your payment will be refunded to you, and if you need to change your reservation date or time, you may do so one time at no charge. No refunds will be given with less than a 14 day notice from your departure time. Your tour reservation is transferable, therefore you can give it away or sell it if you choose.

NO REFUNDS FOR INCLEMENT WEATHER

We do not issue refunds for inclement weather. In the case of tour cancellations due to inclement weather or other unforeseeable conditions, we will reschedule your tour for another time, or you can opt for Gift Card tickets. Your saved tickets or gift certificates never expire, are transferable, and can be gifted or sold if you choose.

LATE ARRIVAL

If you are late, you will not receive a refund or be able to join your tour, so please make sure you arrive 30 minutes prior for check-in. However, if you arrive on time for your tour and decide not to zip due to fear, we will give you a rain check. This rain check will be good for you only, for one time use, and during the current season.

NO SHOW

If you do not show up for your tour, your tour will not be refunded or eligible for reschedule

Gift Cards are non refundable.