We have a 48-hour cancellation policy. If you cancel your reservation outside the 48- hour window prior to your tour date, your payment will be refunded to you. If you need to change your reservation date or time, you may do so one time at no charge. No refunds will be given with less than a 48-hour notice. Your tour reservation is transferable, so you can give it away or sell it if you choose.
If you arrive for your tour, and decide not to zip due to fear, we will give you a rain check. This rain check will be good for you only, for use one time, within the current season. We encourage you to try again.
If we cancel your tour due to weather or other unforeseeable condition, we will reschedule your tour for another time, or give you a full refund...your choice.
If you are late, you will not receive a refund or be able to join your tour. Your tour and guide will leave as scheduled whether you are there or not. We do expect you to arrive 30 minutes prior to your reserved tour time.